Your Jamboo e-wallet account that allows you to access and use the Services.

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Complaint

Any written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, claims management service or a redress determination, which:

a) Alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and

b) Relates to an activity of that respondent, or any other respondent with whom that respondent has some connection in marketing or providing financial services or products or claims management services, which comes under the jurisdiction of the Financial Ombudsman Service.

E-Money:

The electronic money stored in your Wallet. E-money is an electronic alternative to cash and is an acceptable form of payment.  

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Electronic Money Institution

EMI is a type of financial institution which is authorized to issue and manage e-money on behalf of its users.

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Fraud

It is therefore unauthorized use of your financial details without your consent. Examples include using stolen card details or accessing your bank account without permission.

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Scam

Scam is deceptive tactics used by scammers to trick you into providing personal information or authorizing a payment.